Axxess Smart Hotel Systems

PrivacyService: Do-Not-Disturb Systems

What is Electronic Do-Not-Disturb?

Electronic Do-Not-Disturb (or Electronic DND) is a simple way for guests to communicate their wish for Privacy from the comfort of their room. From a touch keypad installed by the door or by the bed, a guest can request Privacy or Make Up my Room. This simple luxury will get great reviews.

The guest selection is communicated to all comers by an LED indication in a stylish custom room number sign or doorbell. Typically, the LEDs light up a lit ring around the doorbell button.

This sleek, effective solutions can be customized to your design criteria.

Integration with smart control solutions allows the guest to set DND status via TV, smart phone or voice: “Alexa…..”.

Custom Room Number Signs and Doorbell Panels

Our patented solution combining our Electronic Do-Not-Disturb system into custom Room Number Signs is an elegant expression of design, innovation, and technology. Whether you require us to create custom room number signs, a sleek doorbell button panel, or simply integrate our technology into your current sign design, we can provide the solution that best fits your needs.

Dashboard Software

Three Dashboard options make it easy to manage all your guest service selections and technology devices from a powerful cloud-based platform.

When paired with PrivacyService, relevant hotel staff can see at a glance if your guest has set the room “Privacy” when they do not want to be disturbed, or “Service” when they want the room made up.

Axxess Existing Clients

GuestPresence: Guestroom Occupied Status

Why GuestPresence?

Why annoy your guests with “knock, knock, knock – Housekeeping!”,  “knock, knock, knock – Housekeeping!”, “knock, knock, knock – Housekeeping!” – “oops sorry”.
Repeat 5 times before checkout – really?

Why waste staff time and job satisfaction on that ritual?

Your guest is mad, your staff is in tears.

If only there was a way to know beforehand whether a guest is in the room – hmmm

There is !  Guest Presence Determination

Using a combination of a sensors and other data, GuestPresence is able to accurately determine if guests are in the room. Ask us why we are so passionate about GuestPresence and how it works.

GuestPresence Delivers:
–  Happy guests
–  Happy room attendants
–  Savings on staff time
–  Savings on energy
–  Security (you’ll know when a guest has not left the room for too long)

(Only approved hotel staff can obtain the guest presence information)

AxxessDashboard Integration

Now you can view the Guest Presence status of any room in your entire hotel and know if a guest is in the room or not.
Housekeeping dispatch is more efficient.
Maintenance dispatch is more efficient and can schedule tasks when the guests are not around.

AxxessDashboard also provides data from our PrivacyService system, and all date can be accessed securely from a computer, phone or tablet via the cloud-based app.

Flexible Integration Options

The smart GuestPresence system has a number of integration options available depending on which thermostat or door lock systems the property is using. By integrating with certain EMS systems and lock systems GuestPresence can be determined without additional sensors.

Trusted partners include Telkonet, Control4, Saflok, Crestron, Lutron, Inncom and many more.

TrayTracker: Room Service Tray Detection

Here’s the problem

“Room service trays littered the floor in our hallway for HOURS. It just seems like no one is paying attention anymore.”

“Very disappointed. Dirty room service tray in the hallway for over 14 hours.”

“Room service trays were left out overnight. No need for dirty dishes in the hall. Please pick these up more often”

Our Automatic Solution Detects Trays and Trolleys

A transmitter messages the tray location, a receiver passes the location to the users’ desktop, phone or tablet.
There are 2 Transmitter options:

Tray Transmitter

The tray transmitter is integrated into a menu/promo stand placed on the food tray. It can be used as a thank-you note or to promote hotel products and services.

Trolley Transmitter

The trolley transmitter is discretely attached to the underside of each room service trolley.

The PrivacyService Sign Receiver

This is the most elegant solution.
Our PrivacyService signs receive the tray signal with a hidden receiver.

Real-Time Alerts

Our Trays software provides real-time alerts as trays and trolleys are left in the corridor.
It also lets you view a list of rooms that are receiving tray signals and an elapsed time for each.

Reports can display the average pickup time for trays and trolleys.
These reports can be invaluable for management and training.

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